Helyxlab (“we”, “us”, “our”) is a research compound company incorporated and headquartered in the United States, operating helyxlab.com — a platform providing pharmaceutical-grade peptide compounds for in-vitro research and educational purposes. We serve customers across the United States, the European Union, the United Kingdom, and internationally.
We are committed to protecting the privacy of everyone who visits our website, subscribes to our communications, or places a research order. This policy complies with applicable US federal and state privacy laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), and with the European Union General Data Protection Regulation (GDPR) and UK GDPR for our European and UK customers. If you have any questions about this policy or how we handle your data, contact us at: privacy@helyxlab.com
Information you provide directly
Information collected automatically
Information we do not collect
We use the information we collect for the following purposes:
To fulfil research orders
We use your name, shipping address, and order details to process and deliver your research order, communicate order status, and handle any returns or queries.
To communicate with you
If you have subscribed to our research list or placed an order, we may send you emails about new compounds, protocol updates, regulatory news, and exclusive offers. You can unsubscribe at any time using the link in any email we send.
To improve our platform
We use anonymised and aggregated analytics data to understand how visitors use the site, which pages perform well, and where we can improve the experience. This data does not identify you personally.
To comply with legal obligations
We may be required to retain certain transaction records or respond to lawful requests from regulatory authorities. We will always handle such requests in accordance with applicable law.
Where applicable — including for visitors located in the European Union, United Kingdom, or other jurisdictions with similar data protection frameworks — we process your personal data on the following legal bases:
We do not sell your personal data. We do not share your data with advertisers or third parties for their own marketing purposes. We share data only in the following limited circumstances:
Service providers
We work with trusted third-party service providers who process data on our behalf, including:
All service providers are contractually required to process your data only for the purposes we specify and to maintain appropriate security standards.
Legal requirements
We may disclose your information if required to do so by law, court order, or government authority, or if we believe in good faith that disclosure is necessary to protect our legal rights, prevent fraud, or protect the safety of our users or the public.
Business transfers
If Helyxlab is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.
We use cookies and similar tracking technologies to operate our website and understand how it is used. You can control cookie preferences through your browser settings or our cookie consent banner.
Cookies we use
You can withdraw cookie consent at any time by adjusting your browser settings or using the cookie preference centre on our website. Please note that disabling certain cookies may affect the functionality of the site.
Depending on your location, you may have the following rights regarding your personal data:
To exercise any of these rights, contact us at privacy@helyxlab.com. We will respond within 30 days. We may ask you to verify your identity before processing your request.
We take data security seriously. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. These include:
No system is completely secure. In the event of a data breach that affects your rights and freedoms, we will notify you and the relevant supervisory authority as required by applicable law.
Helyxlab is based in the United States. If you are located in the European Union, the United Kingdom, or another jurisdiction outside the US, your personal data will be transferred to and processed in the United States. The US may not provide the same level of data protection as your home country.
For transfers from the EU and UK, we rely on the following safeguards to ensure your data is protected to the standard required under GDPR and UK GDPR:
You may request a copy of the safeguards we have in place for international transfers by contacting us at privacy@helyxlab.com.
Our website may contain links to third-party websites, including scientific publications, regulatory resources, and partner sites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any third-party site you visit.
Helyxlab is an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has provided us with personal data, please contact us at privacy@helyxlab.com and we will delete it promptly.
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by email (if you are a subscriber or account holder) and update the “Last updated” date at the top of this page. Your continued use of the site after changes are posted constitutes acceptance of the updated policy.
Helyxlab currently ships within the United States only. We do not ship internationally at this time. All orders are dispatched from our US fulfilment centre.
If your order has not arrived within 3 business days of your dispatch confirmation email, please contact us at orders@helyxlab.com and we will investigate immediately.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
To exercise your California privacy rights, contact us at privacy@helyxlab.com or submit a request through helyxlab.com/privacy-request. We will respond within 45 days as required by law.
Residents of other US states including Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and Texas (TDPSA) may have similar rights under their respective state laws. We honour these rights on request — contact us at privacy@helyxlab.com.
If you are located in the European Union or United Kingdom, you have rights under the General Data Protection Regulation (GDPR) or UK GDPR in addition to the general rights described in Section 8. These include:
Our legal bases for processing EU and UK personal data are set out in Section 4. If you have questions about how GDPR applies to our processing of your data, contact us at privacy@helyxlab.com.
If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal data, please contact us:
Email: privacy@helyxlab.com
Website: helyxlab.com/contact
Helyxlab · United States
We aim to respond to all privacy-related enquiries within 5 business days.
This privacy policy was drafted for Helyxlab as a US-based research compound company expanding into European markets. It incorporates CCPA/CPRA requirements for California residents and GDPR requirements for EU/UK customers. It should be reviewed by a qualified legal professional before publication — particularly a US privacy attorney familiar with multi-state compliance and a European data protection specialist for GDPR adequacy.
